Our Happiness Guarantee

Our Happiness Guarantee

We want every Pillow Pack to feel like exactly what it’s supposed to be — a hug in a box.

If something arrives damaged, incorrect, or just doesn’t feel right, we want to make it right.

Here’s how it works:

• Damaged or incorrect items: Contact us within 7 days of delivery and we’ll send a replacement at no cost to you.

• Return policy? Yes you may return the pillow pack in its original packaging. We will refund you once the product is received. 

• Not what you expected? We offer store credit within 14 days of delivery— no long explanations needed.

• Gift orders shipped directly to a recipient: Just reach out and we’ll work with you directly.

📩 Email us at: info@pillowpackshop.com

We typically respond within 1 business day.